Contact

Need help or noticed an issue?

Send us a note — the support team replies within 12–24 hours. The more context you add, the faster we can reproduce and fix the problem.

🤝 Please include a link, describe the steps to reproduce the issue, and add screenshots if you have them.

Support desk

How the process works

  • 1
    Ticket received
    Your request lands in our helpdesk and gets assigned to a support engineer.
  • 2
    We investigate
    We reproduce the issue, check the assets, and gather any extra information we need.
  • 3
    Resolution & reply
    We respond to the email you provided. Typical turnaround is under 24 hours.

Quick contacts

[email protected] Support hours: Mon–Fri, 09:00–19:00 UTC.

What should I include?

  • Link to the product page + ID (if it didn’t populate automatically).
  • Screenshots or the exact error message you see.
  • Step-by-step description of how we can reproduce the issue.

When should I email us directly?

  • If you need to remove a file immediately or something is publicly broken.
  • If you can’t log in or confirm your email address.
  • For urgent legal notices (DMCA, takedown requests, etc.) — write straight to the support inbox.